All orders are processed within the lead time indicated on each product page after receiving your order confirmation email. Ready-to-ship items may take 1 to 3 business days to be packed and shipped.
You will receive another notification when your order has shipped.
Carbon Neutral Shipping Rates
UPS Carbon Neutral Shipping charges for your order will be calculated and displayed at checkout.
We offer UPS Express Carbon Neutral international shipping.
Estimated transit time is 1 to 2 business days in USA and Canada. For other countries, estimated transit time is 2 to 5 days. Please note that customs clearance by the destination country can occasionally cause additional delays out of our control.
All the orders ship from Canada. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Studio d’Armes Inc. is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the order amount minus the shipping costs and a 25% restocking fee.
In the event that your order arrives damaged in any way, please email us as soon as possible within 7 days after delivery at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at firstname.lastname@example.org.